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Microsoft Dynamics CRM

Microsoft Dynamics CRM is a fully integrated Customer Relationship Management (CRM) system and is a software-based approach to handling customer relationships. Microsoft Dynamics CRM can help your business or organisation to find and develop new customer relationships and grow these relationships to enhance your business profitability.

CRM software is used to support these processes, storing information on current and prospective customers. Information in the CRM system can be accessed and entered by employees in different departments, including sales, marketing, customer service, training and human resources. Details on any customer contact, telephone, e-mail and or in person can also be stored in the system and keeping track of customer contacts will increase the quality of service they receive.

Microsoft Dynamics CRM offers rapid implementation and user adoption. It adapts to fit your existing processes, and integrates with tools and applications that you are already familiar with like Microsoft Office and Microsoft Outlook. Microsoft Dynamics CRM also supports integration with Windows Mobile devices via third-party applications such as CWR Mobile CRM or with BlackBerry devices.

The Benefits of using Microsoft Dynamics CRM:
  • You are able to get a complete picture of your customer
  • Enables you to connect and streamline your business processes beyond system boundaries
  • Enables seamless integration with other information systems
  • You are able to work beyond the reach of your network
  • Enables you to integrate with other products and services